Customer Support Executive Jobs at Deline Media in Lahore, Punjab
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Deline Media is currently accepting applications for the position of Customer Support Executive in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Deline Media operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Deline Media |
| Position: | Customer Support Executive |
| Region: | Lahore - Punjab, Punjab |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
We are on the hunt for enthusiastic Customer Support representatives for our Lahore office. Interested candidates with excellent communication skills can apply for this position.
Shift Timings: 6pm- 3am
Candidates will be required to provide support via the following mediums:
- Voice support
- Chat support
- Email support
Responsibilities:
- A professional approach in answering Calls/Chats/Emails and providing information about products and services, taking input of issues and addressing them.
- Ensuring all quality parameters are met on every phone call, chat, and email.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalating unresolved queries to respective departments for accurate resolution.
- Attending all required training sessions and keeping up to date on all product and service knowledge.
Requirements:
- Excellent English communication (verbal/written) and analytical skills.
- Good command over Microsoft Office tools such as Excel, Word, and PowerPoint.
- Team player with multi-tasking abilities.
- Ability to identify opportunities and solutions for process improvement.
- A positive mindset.
Qualification and Experience:
- Matric/O-A Level/Intermediate or Above.
- At least 1 year of experience in customer support or tele sales.
Key Benefits:
- On the job training
- Transportation (For Females Only)
- Medical
- Provident fund
- Paid holidays
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Deline Media Pakistan, Commercial Plaza 64 Fairways Commercial, Defence Raya Golf Resort Sector M DHA Phase 6, Lahore, Punjab 54792, Pakistan |
| Google Map | Google Map |
Job Application Information
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