Customer Support Executive Jobs at Gaditek in Karāchi, Sindh

Gaditek is currently accepting applications for the position of Customer Support Executive in the Sindh area. The job type available for this position is Contract.

We are looking for candidates who possess proficient skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Gaditek operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

PureVPN is a commercial VPN service owned by GZ Systems Ltd. Founded in 2007, the company is based in the British Virgin Islands. PureVPN allows users to select from four categories: Stream, Internet Freedom, Security/Privacy, and File Sharing.

• Please ensure you possess an updated and recent version of the job development. The job description template has been provided below. You must provide an updated and accurate job description to post this position-

1. Timely answer customer queries on different CRMs (Intercom, Zendesk, Emails, etc.)
2. Maintain healthy relationships with loyal customers to retain them
3. Engage with the customers to resolve queries within the given time frame
4. Communicate timely correspondence back to customers, track and resolve any issues
5. Plan, prioritize, and manage time effectively to assure 100% customer satisfaction
6. Provide accurate, valid, and complete information by using the right data sources and knowledge
7. Identify and assess customers’ needs to achieve satisfaction

A customer support executive should have the following technical skills competencies:

• Knowledge of customer service software and tools, such as CRM and ticketing systems.
• Familiarity with various communication channels, such as email, chat, and phone support.
• Ability to navigate and troubleshoot technical issues, including software and hardware problems.
• Familiarity with basic networking concepts and web technologies.
• Ability to use remote support tools, such as remote desktop and screen sharing.
• Knowledge of company products, services, and policies.
• Strong typing and computer skills.
• Ability to manage and prioritize multiple tasks and cases simultaneously.
• Ability to learn and adapt to new technologies quickly.
• Excellent written and verbal communication skills.

Educational Background:

1. Minimum Bachelors.
2. English communication and computer proficiency is a must with strong writing skills and communication skills.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address