Customer Support Executive Jobs at GoZayaan Pakistan in Islāmābād
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Welcome to our job portal, where GoZayaan Pakistan is offering exciting employment opportunities for the position of Customer Support Executive in the Islāmābād area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant Mid-Senior level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the Travel Arrangements industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with GoZayaan Pakistan, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with GoZayaan Pakistan. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | GoZayaan Pakistan |
| Position: | Customer Support Executive |
| Region: | Islāmābād |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Travel Arrangements |
Job Description
Customer Experience Executives provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
- You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
- To ensure success as a customer experience executive, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry.
- A top-notch customer experience executive will be someone whose expertise results in excellent customer relationship management and a positive brand image.
- Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback, as well as preparing reports.
- Evaluating after-sales and support services, and facilitating improvements.
Role Requirements:
- Bachelor’s degree from a reputable university
- Fresh to 6 months of experience as a customer experience executive, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
Job type: Full-time
Location: Islamabad
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Region | Islāmābād |
| Google Map | Google Map |
Job Application Information
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