Customer Support Executive Jobs at Snoonu in Karāchi, Sindh

Company Snoonu is offering job opportunities for the position of Customer Support Executive in the Sindh area. The job type available is Full-time.

We are looking for candidates who possess Consulting and Customer Service skills with Associate experience. We value honesty, discipline, and responsibility in our employees.

Snoonu operates in the Banking, IT Services and IT Consulting, & Telecommunications industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

A little bit about us

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By

• Be Customer Obsessed – “Focus on the customer and all else will follow.”
• Act with Integrity – “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative – “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership – “Be the change you want to see and take ownership.”
• Hustle and Deliver Results – “You can do more by doing less, better, and faster.”
• It’s all about people – “Be a Team player, together we are stronger.”

Key Responsibilities

• Ability to manage a large number of incoming calls and chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call/chat handling quotas
• Follow communication procedures, guidelines, and policies
• Be the customer’s advocate and give priority to his escalations to ensure high efficiency and resolution

Requirements

• Strong phone contact handling skills and active listening
• Proven experience of at least 1 year in the customer service department (Call Centre)
• Familiarity with industry practices and professional standards.
• Excellent in English or Arabic communication skills (written and oral skills)
• Able to use computers software efficiently including MS Office
• Able to work in rotational shifts

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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