Customer Support Executive Jobs at Vyro in Islamabad, Islāmābād
This job vacancy has been posted for more than 120 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.
Vyro is currently accepting applications for the position of Customer Support Executive in the Islāmābād area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Other skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Vyro operates within the Internet Publishing industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Vyro |
| Position: | Customer Support Executive |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Job Function: | Other |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Information and Internet, Technology |
Job Description
About the Role:
Seeking a Customer Support Executive professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.
What You’ll Do:
- Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences
- Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries
- Product Feedback Analysis: Gather, analyse, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team
- Report Preparation: Prepare regular reports summarising customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes
- Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction
- Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximise their product experience
- Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times
- Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services
- Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers
What We’re Looking For
- Bachelor’s degree in Computer Science or relevant fields
- Working Hours: (6PM – 2AM)PKT or (2AM- 10AM)PKT
- Excellent written and verbal communication skills
- Previous working experience with international customers
- Customer-centric mindset with a genuine desire to help customers
- Excellent problem-solving skills and the ability to think on your feet
- Ability to work effectively in a fast-paced, dynamic environment
- Proficiency in using various communication tools and software
- Strong organisational and time-management skills
- Team player with a positive attitude
- Empathy and active listening skills
Powered by JazzHR
rZNTvT3rrY
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | Vyro, NUST, National Science and Technology Park, NSTP, H-12, Islamabad, Islamabad Capital Territory 44000, Pakistan |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Tips from Admin: applying for a job is free of charge.
Hopefully you get the job you want.
If you find a vacancy that indicates fraud, please report it to us.
Instructions
- Click the "Apply Now" button above.
- After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
- On the application submission page, click the "Application Form" button.
- On that page you can see more complete company information and see the number of people applying for the job.
- Next is to click "Apply".
- Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
- Finished.
Provide Feedback
What do you think about this job vacancy?
