Customer Support Officer Jobs at Abacus in Islamabad, Islāmābād
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Abacus is currently accepting applications for the position of Customer Support Officer in the Islāmābād area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Information Technology skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Abacus operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Abacus |
| Position: | Customer Support Officer |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Company Introduction: Since 1987, Abacus Consulting has been at the forefront of the business transformation services industry in Pakistan. Our unwavering commitment to excellence and strategic partnerships with global leaders have propelled us to expand our presence worldwide. As passionate advisors, consultants, technology specialists, and system integrators, we thrive on empowering our clients to become agile organizations. At Abacus, our ultimate fulfillment lies in witnessing the transformative journey of our clients as they conquer new horizons and shape the future of their industries.
Job Summary: The Customer Support Officer is responsible for cultivating positive client interactions, delivering exceptional service, and resolving issues effectively. This role demands strong interpersonal skills to build lasting customer relationships.
Job Description:
- Handle customer calls following established procedures, ensuring a high-quality customer experience throughout the journey.
- Address and resolve customer concerns promptly, offering appropriate solutions to optimize satisfaction.
- Maintain a comprehensive understanding of products and services, providing accurate information to customers.
- Utilize the CRM system to document detailed records of customer interactions, inquiries, and resolutions.
- Gather customer feedback to contribute to the continuous improvement of products, services, and customer support processes while adhering to quality guidelines.
Must Haves:
- Minimum Bachelor’s or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Ability to handle pressure
- Collaborative Mindset
- Customer Service Focus
- Hand-on Problem-solving ability
Perks & Benefits:
- Excellent Career & Growth Opportunities
- Paid Time Off
- In-house Café
- Performance-based Incentives
Job Location: Islamabad
Shift Timing: Rotational shifts
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | f6, Abacus International Islamabad, office #208 2nd floor, d0ssul arcade,plot, 47-w Jinnah Ave, Blue Area, Islamabad, 44010, Pakistan |
| Google Map | Google Map |
Job Application Information
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