Customer Support Jobs at Qureos in Islamabad, Islāmābād

Qureos is currently seeking applicants for the position of Customer Support - Plutus21 Capital in the Islāmābād area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Other skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Qureos operates within the Technology & Information and Internet industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

As a Customer Support Specialist at Qureos, you will be the primary point of contact for our customers, providing swift and effective solutions to their inquiries and issues. Your role is crucial in maintaining high levels of customer satisfaction through exceptional service.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Offer product guidance and support to customers.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with various teams to address customer needs.
• Follow up with customers to ensure satisfaction.
• Assist in creating and updating support documentation.
• Stay updated on product changes and procedures through training sessions.
• Report recurring customer issues to improve products and services.
• Strive to exceed customer expectations and meet company goals.

Qualifications:

• Bachelor’s degree in business, Communications, or related field preferred.
• Prior experience in customer support or service role, ideally in a commercial setting.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in customer support software and CRM systems like Salesforce.
• Ability to multitask and prioritize in a fast-paced environment.
• High level of patience, empathy, and professionalism.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team.
• Dedication to delivering exceptional customer service and driving continuous improvement.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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