Customer Support Representative Jobs at Focus IT Services Pvt Ltd in Rawalpindi, Punjab
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Focus IT Services Pvt Ltd is currently accepting applications for the position of Customer Support Representative in the Punjab area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Focus IT Services Pvt Ltd operates within the IT Services and IT Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Focus IT Services Pvt Ltd |
| Position: | Customer Support Representative |
| Region: | Punjab, Rawalpindi - Punjab |
| Seniority Level: | Entry level |
| Salary: | PKR 25.000 - PKR 80.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Position Overview:
We are currently seeking experienced and dynamic Customer Support Specialists to join our team. In this role, you will be the voice and face of Victoria Plum, providing and analyzing Customer needs to offer support. The Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products. Process orders, prepare correspondences, and fulfill customer inquiries for satisfaction.
Key Requirements:
- UK-Based Experience: Candidates with prior experience working with UK-based firms are highly desirable.
- Similar Business Background: Experience in a similar business i.e., The Homeware industry will be a strong advantage.
- Exceptional Communication: Excellent verbal and written communication skills are essential.
- Customer-Centric: A strong focus on customer satisfaction and problem-solving.
- Adaptability: The ability to adapt to changing situations and a dynamic work environment.
- Team Player: A collaborative mindset and willingness to work as part of a team.
- Tech-Savvy: Proficiency in using customer service tools and systems i.e., G suite Microsoft Excel/Gsheets.
Responsibilities:
- Address customer inquiries, resolve issues, and provide product/service information.
- Ensure high customer satisfaction and retention rates.
- Maintain accurate customer records and documentation.
- Collaborate with the team to improve overall service quality.
- Keep up-to-date with product knowledge and industry trends.
About Focus:
Join us at Focus IT Services Pvt Ltd. We offer competitive compensation, a positive work environment, and opportunities for professional growth. Apply today with your resume and cover letter, highlighting your customer service skills and expertise.
Timings:1pm to 9:45pm
Address:Plaza No 1, Second Floor Civic Center Bahria Town Phase 4.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Punjab |
| City | Rawalpindi |
| Full Address | H42F+29X Focus IT Services Ltd, Civic Center Bahria Town Civic Center Bahria Town, Rawalpindi, Islamabad, Punjab, Pakistan |
| Google Map | Google Map |
Job Application Information
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