Customer Support Training Specialist Jobs at HR Force Int. in Lahore, Punjab

HR Force Int. is currently seeking applicants for the position of Customer Support Training Specialist in the Punjab area. The available job type for this position is Contract.

We are specifically looking for individuals who possess strong Customer Service skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

HR Force Int. operates within the Information Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

We are searching for a dedicated and experienced Customer Support Training Specialist to join our team. The ideal candidate will be responsible for developing and delivering comprehensive training programs for our customer support team, ensuring exceptional service delivery and customer satisfaction.

Responsibilities:

• Collaborate with the customer support management team to identify training needs.
• Develop and update training materials, modules, and documentation for customer support training programs.
• Facilitate orientation on customer support tools and technologies.
• Develop training content to ensure customer support representatives have a deep understanding of products, services, and features.
• Keep training materials updated with the latest product/service information.
• Provide training on effective communication, active listening, and problem-solving skills.
• Foster empathy and a customer-centric approach among customer support teams.
• Develop and deliver training modules on technical aspects related to products and services.
• Ensure customer support teams are proficient in troubleshooting, FAQs, and handling common technical issues.
• Conduct role-playing exercises and simulations to prepare customer support representatives for various customer interactions.
• Address challenging scenarios and provide guidance on conflict resolution.
• Implement training programs focused on maintaining high-quality standards in customer interactions.
• Conduct evaluations and assessments to measure the effectiveness of training.
• Gather feedback from customer support representatives and use it to improve training programs.
• Stay updated on industry best practices and incorporate new techniques into training materials.

Qualifications:

• Proven experience as a Customer Support Training Specialist or in a similar role.
• Strong understanding of customer support processes and best practices.
• Excellent communication and presentation skills.
• Familiarity with customer support tools and technologies.
• Ability to adapt training content for different learning styles.

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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