Deputy Chief Manager – Complains Jobs at Sui Southern Gas Company Limited in Karachi, Sindh
Company Sui Southern Gas Company Limited is offering job opportunities for the position of Deputy Chief Manager – Complains in the Sindh area. The job type available is Full-time.
We are looking for candidates who possess Management and Manufacturing skills with Executive experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around Rs 25,000 - Rs 80,000 (per Month). However, the salary may vary depending on the company's decision.
Sui Southern Gas Company Limited operates in the Utilities industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Sui Southern Gas Company Limited |
| Position: | Deputy Chief Manager – Complains |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Management and Manufacturing |
| Seniority Level: | Executive |
| Salary: | PKR 25.000 - PKR 80.000 per Month |
| Job Type: | Full-time |
| Industry: | Utilities |
Job Description
CA / ACMA with at least 04 years of post-qualification experience or ACCA / MBA with at least 06 years of experience. Must have experience of Rules & Regulations of Regulatory Framework.
- Review of responses on consumer complaints received from OGRA while ensuring compliance with standard rules and regulations.
- Evaluate Passing Unregistered Gas (PUG) complaints and take necessary actions required for resolving the complaints as per the standard rules and regulations.
- Review the cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA’s approved procedures.
- Oversee evidences required to justify the billings and prepare responses for OGRA.
- Provide support in documenting responses to OGRA related queries and complaints under complaints resolution regulations procedures.
- Ensure departments provide relevant feedback and case files are stored for future references.
- Implement measures for improving the structure for complaints resolution and complaint management.
- Assess regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations for review by senior management.
- Ensure timely, periodic status updates to complainants, respondents and higher management/ board as appropriate, in ongoing case resolution processes.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Sindh |
| City | Karachi |
| Full Address | Sui Southern Gas Company Ltd. (SSGC), ST-4/B Hassan Square Flyover, Karachi, 75300, Pakistan |
| Google Map | Google Map |
Job Application Information
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