Desktop Support Engineer Jobs at Excis Compliance in Karāchi, Sindh

Company Excis Compliance is offering job opportunities for the position of Desktop Support Engineer in the Sindh area. The job type available is Full-time.

We are looking for candidates who possess Information Technology skills with Associate experience. We value honesty, discipline, and responsibility in our employees.

Excis Compliance operates in the Information Technology & Services industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

JOB DESCRIPTION

• Reading error codes flashed up on the device

• Swapping out hardware

• Tracing faults using diagnostic devices and software

• Upgrading components

• Assisting the support staff of other service-providers

• Inventory Management

• Supervise the flow of company’s stocked goods

• Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.

• Control and oversee ordering inventory, storage of inventory, and control the amount of goods

• Update the record file

• Common inventory management

• Daily, Weekly and Monthly Reporting on IT Stock.

• Must be able to produce a trend analysis report on common failures on end user devices.

• Act as an informed team member providing analysis of information and limited project input.

• Evaluates unique circumstances and makes technical and procedural

recommendations.

REQUIREMENTS

• Experience in performing warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return.

• Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.

• Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices.

• Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.

• Ability to utilize provided knowledge article to resolve issues with client specific

applications.

• Customer-facing “soft skills” including strong verbal and written communications

• Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.

• Exercises independent judgment within defined practices and procedures to determine appropriate action.

• Distinctive service and customer orientation

• Fluent English and local language

• Close attention to detail, and ability to work independently, as well as part of a team

• Able to work on multiple projects

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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