Director Customer Care Jobs at Roche in Karāchi, Sindh
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Company Roche is offering job opportunities for the position of Director Customer Care in the Sindh area. The job type available is Full-time.
We are looking for candidates who possess Administrative and Customer Service skills with Executive experience. We value honesty, discipline, and responsibility in our employees.
Roche operates in the Pharmaceutical Manufacturing, Biotechnology Research, & Medical Equipment Manufacturing industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Roche |
| Position: | Director Customer Care |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Administrative and Customer Service |
| Seniority Level: | Executive |
| Job Type: | Full-time |
| Industry: | Biotechnology Research, Medical Equipment Manufacturing, Pharmaceutical Manufacturing |
Job Description
The Position
Head of Customer Care will be a part of Pakistan’s Leadership team & will lead the development and implementation of the Roche Diagnostics Pakistan professional services strategy to achieve customer satisfaction in alignment with Roche global goals and strategies. This position leads the Pakistan Team. Main roles & responsibilities:
– Engage with a team following the Roche Leadership Commitments
– Direct the establishment and implementation of vision and strategies for the affiliate’s field service, application and technical support function
– Develop and manage functional budgets, ensuring efficient allocation of resources to achieve optimal results
– Responsible for the divisional cross-portfolio customer support strategy within Pakistan DIA
– Lead a team of expert project managers who are responsible for the development and implementation of complex customer installations
– Ensure strong collaboration with Marketing and Sales dept to translate customer needs into strategic proposals for high-quality service delivery
– Demonstrate strong leadership with a high capacity of handling stressful situations, mainly coming from customers facing a critical situation with our products Education & Experience:
– Bachelor Degree / Master’s degree preferably in life sciences, engineering, laboratory, biochemical or equivalent
– At least five years of experience in leading professional services, with a proven success record
– At least ten years of experience of lab diagnostics / medical device / healthcare industry with proven success record
– Direct experience with lab diagnostics market is preferred
– Strong leadership and team management skills with the ability to inspire and motivate
– Dynamic, with personal initiative, business drive, and ability to achieve goals with minimum direction
– Leadership Skills – VACC (Visionary, Architect, Catalyst & Coach) Who we are
At Roche, more than 100,00 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity. Roche is an Equal Opportunity Employer.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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