Pakistan Job

Head of Customer Experience & Insights Jobs at Daraz in Karāchi, Sindh

Daraz
Published 3 months ago

Company Daraz is offering job opportunities for the position of Head of Customer Experience & Insights in the Sindh area. The job type available is Full-time.

We are looking for candidates who possess Strategy/Planning, Customer Service, & Management skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.

The estimated salary offered by the company is quite competitive, around Rs 20,000 - Rs 85,000 (per Month). However, the salary may vary depending on the company's decision.

Daraz operates in the IT Services and IT Consulting and Freight and Package Transportation industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:Daraz
Position:Head of Customer Experience & Insights
Region:Karāchi - Sindh, Sindh
Job Function:Customer Service, Management, Strategy/Planning
Seniority Level:Mid-Senior level
Salary:PKR 20.000 - PKR 85.000 per Month
Job Type:Full-time
Industry:IT Services and IT Consulting

Job Description

We are seeking a dynamic individual to fill the position of Head of Customer Experience & Insights at our company. As the leader in this role, you will be responsible for overseeing the development and execution of customer experience strategies to enhance overall customer satisfaction.

Your main tasks will include analyzing customer feedback and data to identify trends, developing insights to drive actionable outcomes, and collaborating with cross-functional teams to implement initiatives that improve the customer journey.

The ideal candidate should have a strong background in customer experience management, exceptional analytical skills, and a proven track record of driving customer-centric initiatives in a fast-paced environment.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Sindh
City Karāchi
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Job Application Information

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Company Information

Daraz

Daraz is Pakistan’s largest online marketplace, providing a convenient and reliable platform for customers to shop for a wide range of products. With an extensive network of sellers, Daraz offers a diverse selection of items, including electronics, fashion, beauty products, home appliances, and more. The company ensures a seamless shopping experience by offering secure payment options, quick delivery nationwide, and easy returns. As a pioneer in e-commerce in Pakistan, Daraz is committed to providing excellent customer service and promoting the growth of online shopping in the country. With its user-friendly website and mobile app, Daraz has revolutionized the way people shop in Pakistan.