Information Technology Help Desk Support Jobs at Linrco in Taxila, Punjab

Linrco is currently accepting applications for the position of Information Technology Help Desk Support in the Punjab area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Information Technology skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Linrco operates within the Human Resources Services industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Provide technical support to all IT users and responsible for handling incoming incidents via phone and email, diagnosing and resolving technical issues, and ensuring a seamless support experience. This role requires excellent communication skills, a customer-centric approach, and a deep understanding of various hardware and software systems.

Key Responsibilities/Duties

• Provide technical support over the phone and on premises to all IT users.
• Handle incoming incidents promptly and effectively via phone and email.
• Diagnose and resolve a wide range of technical issues over the phone.
• Take ownership of calls and see them through to closure.
• Escalate calls and issues to senior managers and team leaders when necessary.
• Investigate and implement ways to reduce calls to the Help Desk.
• Capture and enter all call details in the logging software.
• Update support documentation as needed.
• Answer and respond to all calls and requests within agreed time scales.
• Keep customers updated on the progress of their reported issues.
• Provide troubleshooting and configuration support for client desktops and networking environments.

Job Requirements

• Good working knowledge of all levels of helpdesk support.
• Excellent telephone manner and strong customer service skills.
• Diplomatic management of customer expectations.
• Experience in setting up and maintaining hardware and software systems.
• Ability to work shifts, weekends, occasional overtime, and overnight when necessary.
• Skill in listening to, understanding, and defusing difficult situations.
• Knowledge of Microsoft Office applications and operating systems.
• Proficiency in Windows 2008 Advanced Server, Windows Server 2008, Windows Server 2012R2, Windows Server 2016, Windows 7, Windows 8, and Windows 10.
• Familiarity with VMWare ESXi, Firewall, and Draytek technologies.
• Strong command of Microsoft applications.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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