Information Technology Support Officer Jobs at Abacus in Islamabad, Islāmābād

Abacus is currently accepting applications for the position of Information Technology Support Officer in the Islāmābād area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Information Technology and Other skills and have a minimum of Associate in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Abacus operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

We are seeking a dynamic and customer-focused IT Support Executive to join our IT department in Islamabad. The ideal candidate will be responsible for providing technical assistance and support to our organization’s end-users, ensuring the smooth operation of computer systems, networks, and software applications.

Key Responsibilities:

• Respond to and resolve technical issues reported by end-users via phone, email, or in person.
• Provide timely and effective solutions to hardware, software, and network problems.
• Offer remote troubleshooting assistance and on-site support when required.
• Install, configure, and upgrade hardware and software components as needed.
• Perform routine maintenance tasks, including updates, patches, and system optimizations.
• Collaborate with vendors for equipment procurement and maintenance.
• Assist in the setup, configuration, and maintenance of networking equipment.
• Troubleshoot and resolve network connectivity issues.
• Implement security measures to safeguard the organization’s data and systems.
• Create and maintain comprehensive documentation for IT processes, procedures, and system configurations.
• Provide training to end-users on software applications and IT best practices.
• Track, prioritize, and escalate IT issues as needed.
• Work with the IT team to implement solutions and preventive measures for recurring problems.
• Collaborate with IT team members to share knowledge and expertise.
• Communicate effectively with end-users to gather information and convey technical solutions.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in a similar IT support role from 3-5 years.
• Strong knowledge of hardware, software, and network troubleshooting.
• Familiarity with Windows and macOS operating systems.
• Excellent communication and interpersonal skills.
• Customer-oriented approach with a focus on providing high-quality support.

If you are passionate about technology, possess excellent problem-solving skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity to contribute to the success of our IT operations.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address