IT Support Engineer Jobs at Steps Ahead Pakistan in Karāchi, Sindh
Steps Ahead Pakistan is thrilled to announce job openings for the position of IT Support Engineer - Karachi in the Sindh area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Information Technology skills and a minimum of Associate in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
We take pride in offering a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.
At Steps Ahead Pakistan, we operate in the Business Consulting and Services industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Steps Ahead Pakistan.
Job Information
| Company: | Steps Ahead Pakistan |
| Position: | IT Support Engineer |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Information Technology |
| Seniority Level: | Associate |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | Business Consulting and Services |
Job Description
Job Summary:
Seeking a highly motivated and skilled IT Helpdesk Engineer to join our dynamic IT team. As an IT Support Engineer, you will be responsible for providing first-line technical support to users, ensuring seamless operation of IT systems, and resolving technical issues promptly. Candidate must possess a strong technical background, excellent communication skills, and a customer-centric approach to problem-solving.
Key Responsibilities:
- First-Line Support: Respond to IT support requests from internal users through various channels (phone, email, ticketing system). Sound knowledge of incident management system and tools. Troubleshoot and resolve hardware and software related issues promptly. Provide guidance and assistance to users on IT-related queries. Assist in onboarding/offboarding processes for employees, ensuring smooth transitions.
- Hardware and Software Maintenance: Perform routine maintenance on computer systems, including updates, patches, and system upgrades. Coordinate with on-site vendors for hardware repairs and replacements.
- Collaboration and Communication: Collaborate with other IT teams to escalate and resolve complex technical issues. Communicate effectively with end-users to provide status updates and resolution timelines.
- Security and Compliance: Ensure adherence to IT security policies and assist in implementing security best practices. Conduct physical verifications (audit) to ensure accuracy of assets record.
- Continuous Improvement: Identify trends in technical issues and propose proactive solutions to prevent recurring problems. Contribute to the development and improvement of IT support processes.
Experiences & Qualifications:
- Bachelors in IT / Computer Science or related field. Proven experience in IT support.
Skills:
- Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in using IT service management tools.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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