Live Chat Support Agent Jobs at RissoX in Islāmābād, Punjab
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RissoX is currently accepting applications for the position of Live Chat Support Agent in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
RissoX operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | RissoX |
| Position: | Live Chat Support Agent |
| Region: | Islamabad - Punjab, Punjab |
| Job Function: | Other |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Key Responsibilities:
- Support: Provide real-time assistance to clients through live chat, addressing inquiries about account management, trading platform features, and market information.
- Resolution: Efficiently handle and resolve client issues, complaints, and queries while maintaining high customer satisfaction.
- Knowledge: Maintain a deep understanding of our Forex trading platform, products, services, and promotions for effective client assistance.
- Accurately document client interactions and transactions for future reference and quality assurance.
- Collect and communicate client feedback to relevant departments to improve services.
- Adhere to regulatory requirements and company policies for compliant client interactions.
- Collaboration: Work with support team members and departments for efficient customer service.
Requirements:
- Bachelor’s degree in finance, economics, or related field is a plus.
- Experience in customer support, preferably in Forex or financial services.
- Excellent written communication skills in English (additional languages are a plus).
- Problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Familiarity with customer support software and trading platforms.
- Basic understanding of Forex trading and financial markets.
- Flexibility to work in shifts, including nights, weekends, and holidays.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Islāmābād |
| Google Map | Google Map |
Job Application Information
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