Management Associate – Call Center Operations Jobs at Abacus Outsourcing in Islāmābād
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Abacus Outsourcing is currently accepting applications for the position of Management Associate - Call Center Operations in the Islāmābād area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Information Technology skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Abacus Outsourcing operates within the Outsourcing and Offshoring Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Abacus Outsourcing |
| Position: | Management Associate - Call Center Operations |
| Region: | Islāmābād |
| Job Function: | Information Technology |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Company Description: Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.
Job Description:
- Ensure effective traffic management through adherence on the floor.
- Guide and monitor Team Leaders in achieving client-defined daily KPIs.
- Promote a conductive working environment for all employees and ensure discipline on the floor.
- Provide details to Project Managers regarding frequent complaints and common problems received from clients’ end.
- Develop and ensure effective and efficient communication channels with clients and OSP2 Executives to meet pre-defined SLAs.
- Develop and ensure effective and efficient communication channels amongst teams to achieve the targeted RCM level.
- Assist in the implementation and maintenance of the highest level of quality assurance systems within the call center.
- Maintain a record of the performance of Team Leaders and deliver performance appraisals periodically.
- Ensure that all Agents and Team Leads on the floor are fully updated with all the information sent by the CRD System and Processes and internal QA department.
- Prepare and analyze performance reports, identify trends, and recommend improvement initiatives.
Job Specification:
- Must have a Bachelor’s degree or above (with strong English communication skills).
- Must have a minimum of 3 years of experience in a call center.
- Required Skill Set:
- Leadership Skills
- Good Communication Skills
- Analytical Ability
- Ability to Mentor & Coach
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Region | Islāmābād |
| Google Map | Google Map |
Job Application Information
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