Manager Contact Center Jobs at PTCL.Official in Lahore, Punjab
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PTCL.Official is currently accepting applications for the position of Manager Contact Center - Business Reserach & Outbound in the Punjab area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Customer Service and Quality Assurance skills and have a minimum of Associate in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 20,000 - Rs 85,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
PTCL.Official operates within the Telecommunications industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | PTCL.Official |
| Position: | Manager Contact Center |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Customer Service and Quality Assurance |
| Seniority Level: | Associate |
| Salary: | PKR 20.000 - PKR 85.000 per Month |
| Job Type: | Full-time |
| Industry: | Telecommunications |
Job Description
We are currently seeking a highly motivated and experienced individual to join our team as a Manager Contact Center – Business Research & Outbound. In this role, you will be responsible for managing a team of contact center agents, conducting business research, and handling outbound customer communication.
Your main responsibilities will include:
- Overseeing the daily operations of the contact center department
- Developing strategies to improve customer satisfaction and increase business opportunities
- Analyzing market trends and conducting research to identify potential leads
- Planning and implementing outbound communication campaigns
- Monitoring team performance and providing coaching and feedback to agents
To be successful in this role, you should have a strong background in contact center management, business research, and outbound communication. You must also possess excellent leadership, communication, and problem-solving skills.
If you are a motivated individual with a passion for customer service and business research, we invite you to apply for this position. Send your CV and cover letter to [email address] before [deadline for application].
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Punjab |
| City | Lahore |
| Google Map | Google Map |
Job Application Information
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