Manager Customer Experience Management Jobs at Zong CMPak Ltd in Islamabad, Punjab
Zong CMPak Ltd is currently accepting applications for the position of Manager Customer Experience Management in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Customer Service skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Zong CMPak Ltd operates within the Telecommunications industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Zong CMPak Ltd |
| Position: | Manager Customer Experience Management |
| Region: | Islamabad - Punjab, Punjab |
| Job Function: | Customer Service |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | Telecommunications |
Job Description
Job Purpose: To lead a dynamic customer experience team dedicated to enhancing overall customer satisfaction within the organization, with a primary focus on the Network, Product, and Contact domains.
Brief Job Responsibilities:
- Customer Experience Targets management, monitoring, and evaluation
- Service Channel enhancement to create ease for users
- 360 Customer Feedback collection and mapping to identify service improvements
- Robust project management capabilities
- Proven expertise in driving and overseeing the development of project estimations and comprehensive project plans
- Experience in optimizing customer service performance
- Proficient in data visualization and report preparation
- Highly analytical with problem resolution recommendations
- Skilled in conducting internal and external customer surveys
- Effective leadership and collaboration skills
- Results-driven mindset with a focus on enhancing customer experience & satisfaction
- Adaptability to dynamic work environments
Eligibility Criteria:
Education: Minimum of bachelor’s degree
Work Experience: Minimum 4 yrs. or Above
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Islamabad |
| Full Address | M5P4+PFX CMPak Zong CC BUILDING, Mohran Jejan, Islamabad, Islamabad Capital Territory, Pakistan |
| Google Map | Google Map |
Job Application Information
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