Manager Operations Jobs at Touchstone Communications PK in Islamabad, Islāmābād
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Company Touchstone Communications PK is offering job opportunities for the position of Manager Operations in the Islāmābād area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Touchstone Communications PK operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Touchstone Communications PK |
| Position: | Manager Operations |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Job Type: | Full-time |
| Industry: | Telecommunications and Marketing Services |
Job Description
Company Description
For 20+ years, Touchstone has provided growing companies with contact & call center solutions that drive growth and quality. Touchstone Communications Connects. We connect people with the data, technologies, and processes to accelerate and improve lives. Dedicated to the proposition that Excellence is achieved through the combination of A-grade talent, world-class training, and a relentless commitment to quality.
Role Description
An operations manager is responsible to direct, implement and execute campaign specific objectives to maximize productivity and achieve service level deliverables. The Manager Operations is responsible for consistency in results with resource output as prescribed with the company standards. He/she is also required to help promote a positive culture that encourages morale and performance.
Qualifications
- Develop objectives and manage all campaign operations/activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (LPD, SPD, TPD, occupancy, accuracy, call-waiting time etc.)
- Prepare reports for different departments or higher management
- Ensure that quality standards remain higher than 95%
- Subject matter expert on contact center operations including VOIP phone system and should manage/strategize the data flow to associates by personally running the dialer system
- Is responsible to attain revenue goals
- Is responsible to maintain attrition levels
- Nominate and develop a successor
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | Touchstone Communications, Suite 212, Second Floor, Evacuee Trust Complex, Agha Khan Rd, F-5, Islamabad, Islamabad Capital Territory 44000, Pakistan |
| Google Map | Google Map |
Job Application Information
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