NOC Analyst Manager Jobs at Prime System Solutions in Lahore, Punjab

Prime System Solutions is thrilled to announce job openings for the position of NOC Analyst Manager in the Punjab area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Information Technology skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 25,000 - Rs 70,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Prime System Solutions, we operate in the IT Services and IT Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Prime System Solutions.

Job Information

Job Description

US Hours: 10PM 7AM EST (Monday-Friday)

Pakistani Hours: 07:00 AM- 04:00 PM

Department: NOC/Enterprise Solutions

Reports to: NOC Manager

Summary:

The NOC Analyst Manager will be responsible for leading a team of NOC analysts in monitoring and maintaining our network and systems to ensure optimal performance and uptime. This position offers the opportunity to lead and mentor a team while still being hands-on with network and system monitoring.

Responsibilities:

• Understand and follow The COMPANY Way. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
• Lead a team of NOC Analysts in managing Windows and Network Device Patching troubleshooting and resolution, and pro-active engagement for critical items.
• Ensure the overnight team prioritizes patching; patching is the responsibility of the overnight shift.
• Track KPIs for patching issues and direct team to execute remediation plans
• Direct team to find the systems that did not patch or do not meet the COMPANY criteria from the patching reports. Verify that systems are doing patching as expected.
• Ensure the overnight team works independently and self-sufficiently due to the limited staff.
• Effectively and productively communicate with team members who work alternate shifts
• Maintain accurate documentation of network and system configurations and changes, and ensure the Analysts are doing the same.
• Collaborate with cross-functional teams to resolve issues and implement solutions.
• Provide timely and effective communication of network and system issues to internal and external stakeholders.
• Mentor and train Analyst I, Analyst II, and Sr. Analysts on network and system monitoring, Backup, and Toolset best practices.
• Assist NOC Manager with implementing processes and procedures to improve the efficiency and effectiveness of the NOC team.
• Ensure all Analyst Team Tickets are properly created and notated to account for time
• Manage team workload and ensure that service level agreements (SLAs) are met.

Additional Responsibilities:

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets KPIs with NOC Manager
• Lead Team Huddles, L10 Meetings, One on One Meetings, and any other necessary Team Meetings
• Be a leader within the company, attending staff events, participating in meetings, encouraging a positive morale while holding all employees accountable. Set the example to follow for customer service
• Perform staff reviews, manage headcount, hiring and overall HR management for your team.
• Build a culture of continuous improvement and high performance via feedback, coaching and staff development.
• Act as an escalation point for critical client issues, communicate, and manage communication with clients as needed.
• Responsible for the scheduling, time, and utilization management of team members. Ensure every hour is a profitable hour and that workflows and procedures are being followed.

Education Requirements, Skills, And Knowledge

• 3+ years relevant management or leadership experience.
• 5+ years of experience in network and system monitoring or related field.
• Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Attention to detail and ability to prioritize multiple tasks and direct others on proper task prioritization.
• Willingness to learn and adapt to new technologies and processes.
• Leadership and management experience preferred.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address