Officer Digital Contact Center Jobs at Ufone 4G in Islāmābād
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Ufone 4G is currently accepting applications for the position of Officer Digital Contact Center in the Islāmābād area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Customer Service skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Ufone 4G operates within the Telecommunications industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Ufone 4G |
| Position: | Officer Digital Contact Center |
| Region: | Islāmābād |
| Job Function: | Customer Service |
| Seniority Level: | Entry level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | Telecommunications |
Job Description
ARE YOU READY TO RISE WITH PTCL GROUP
With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.
We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan.
PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual.
IN THIS ROLE YOU WILL
- Be responsible for managing day-to-day live chat customer interactions for PTCL Group.
- Be responsible for managing and handling customer concerns & queries, information and complaints regarding PTCL Groups’ products and services.
HOW CAN YOU EXPRESS YOUR TALENT
- Providing prompt and accurate assistance to customers through live chat support.
- Responding to customer inquiries and resolving their issues in a timely and empathetic manner.
- Reporting customer escalations to supervisor and ensuring complaint resolution while coordinating with relevant stakeholders.
- Adhering to company policies and procedures when handling customer inquiries & complaints.
WHAT YOU NEED TO BE SUCCESSFUL
Qualification
- Bachelors’ degree from a reputable University.
Competencies
- Experience in Live Chat Customer interactions handling.
- Expert in Written Communication
- MS Office Expert
- CRM Handling
PTCL Group’s family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
#ExpressYourTalent #ReadyToRise #TayyarHo
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Region | Islāmābād |
| Google Map | Google Map |
Job Application Information
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