Operations Team Lead Jobs at Touchstone Communications PK in Islamabad, Punjab
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Touchstone Communications PK is currently accepting applications for the position of Operations Team Lead in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Touchstone Communications PK operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Touchstone Communications PK |
| Position: | Operations Team Lead |
| Region: | Islamabad - Punjab, Punjab |
| Job Type: | Full-time |
| Industry: | Telecommunications and Marketing Services |
Job Description
Responsibilities:
- Identify operational issues and training needs through live monitoring, QA evaluations, and collaboration with the training department.
- Develop and execute training schedules to coach teams in adherence to industry best practices.
- Monitor team metrics closely and provide daily reports to supervisors.
- Maintain a team quality score of 95% or higher.
- Ensure smooth functioning of business unit operations for associates under your supervision.
- Analyze call data to pinpoint areas for improvement in communication, skills, and customer service.
Required Skills:
- Leadership: Proven ability to inspire and lead teams towards achieving objectives.
- Management: Strong organizational skills with the capability to manage multiple priorities effectively.
- Interpersonal Skills: Excellent communication and interpersonal abilities.
- Innovative Thinking: Ability to introduce new initiatives and think creatively.
Qualifications:
- 1-2 years of management experience in a BPO environment.
- Bachelor’s degree in Business or equivalent experience preferred.
Location: F-5, Islamabad
Timings: Night shift
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Punjab |
| City | Islamabad |
| Full Address | Touchstone Communications, Suite 212, Second Floor, Evacuee Trust Complex, Agha Khan Rd, F-5, Islamabad, Islamabad Capital Territory 44000, Pakistan |
| Google Map | Google Map |
Job Application Information
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