QA Officer – Customer Support Jobs at Abacus Outsourcing in Lahore, Punjab
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Abacus Outsourcing is currently accepting applications for the position of QA Officer - Customer Support in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Customer Service skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Abacus Outsourcing operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Abacus Outsourcing |
| Position: | QA Officer - Customer Support |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Customer Service |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
We are looking for a Quality Auditor to join our team for a customer support project for ride-hailing services. The Quality Auditor will be responsible for evaluating calls and sharing insights on customer experience.
Responsibilities:
- Evaluate calls and provide feedback to the customer support team.
- Identify areas of improvement in the customer support process.
- Analyze customer feedback and provide insights to the management team.
- Develop and implement quality assurance policies and procedures.
- Train customer support representatives on quality assurance best practices.
Requirements:
- 6 Months-1 Year of experience in Customer experience quality assurance.
- Excellent English communication skills and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong grasp on Microsoft Office / G Suite.
- Ability to work independently and as part of a team.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Abacus Consulting BPO Division., Shaheen Complex, 38 Abbott Road, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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