QA/QC Executive Jobs at rex D in Karāchi, Sindh

rex D is currently accepting applications for the position of QA/QC Executive - BPO in the Sindh area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of Not Applicable in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 25,000 - Rs 70,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

rex D operates within the Outsourcing and Offshoring Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Experience: 1-2 years

Quality Assurance Responsibilities:

• Conduct call monitoring by reviewing recorded calls and monitoring conversations across various touch points, based on defined business rules for conversation monitoring.
• Provide timely feedback and coaching to agents, generate monthly and quarterly reports, and create meaningful visibility for all stakeholders.
• Identify process, systems, and training gaps and ensure compliance with company processes, policies, and values while agents communicate with customers.
• Generate reports and conduct analysis based on evaluations, and recommend corrective and proactive measures to improve business performance.
• Ensure calls, conversations, and all customer communications adhere to standard procedures while meeting given targets.
• Collaborate closely with the Operational & Training team to identify areas of improvement and take proactive measures to enhance performance.
• Conduct calibration sessions with all stakeholders and ensure that the variance remains within the permissible agreed target.

Quality Control Responsibilities:

• Identify Customers’ Multiple Accounts in DB.
• Investigation of Dual CM Accounts for Resolution.
• Sales Compliance Investigations & Findings.
• Management of Activity Monitoring Tools and Timely Updates.
• Scrutinizing overall Sales-related business processes.
• Highlight deficiencies and ensure company procedures and policies are followed.
• Timely Management of Departmental Operational Queries.

Qualification:

• Bachelor’s degree.

Job Specifications:

• Seeking a candidate with prior experience in Quality Assurance (QA), operations, or management, who possesses strong customer handling and analytical skills.
• Proficiency in Microsoft Office is required.
• Excellent written and verbal English communication skills, as well as strong interpersonal skills, are required. The candidate must be able to communicate effectively with internal and external stakeholders.
• The candidate must have strong coaching, analytical, and problem-solving skills.
• The candidate must possess excellent time management skills.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address