Quality Assurance Specialist – Contact Center Jobs at Abacus in Lahore District, Punjab
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Abacus is currently seeking applicants for the position of Quality Assurance Specialist - Contact Center in the Punjab area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Quality Assurance skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
Abacus operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Abacus |
| Position: | Quality Assurance Specialist - Contact Center |
| Region: | Lahore District - Punjab, Punjab |
| Job Function: | Quality Assurance |
| Seniority Level: | Entry level |
| Salary: | PKR 25.000 - PKR 80.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
We are looking for a Quality Auditor to join our team for a customer support project for ride-hailing services. The Quality Auditor will be responsible for evaluating calls and sharing insights on customer experience.
– Evaluate calls and provide feedback to the customer support team.
– Identify areas of improvement in the customer support process.
– Analyze customer feedback and provide insights to the management team.
– Develop and implement quality assurance policies and procedures.
– Train customer support representatives on quality assurance best practices.
Requirements:
– 6 Months- 1 Year of experience in Customer experience quality assurance
– Excellent English communication skills and interpersonal skills.
– Strong analytical and problem-solving skills.
– Strong grip on Microsoft office/ G-suite.
– Ability to work independently and as part of a team
Industry:
- Information Technology & Services
Employment Type:
Full-time
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore District |
| Full Address | ABACUS INTERNATIONAL - Nebosh IGC Course Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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