Quality Assurance Supervisor Jobs at ibex in Lahore, Punjab
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ibex is currently accepting applications for the position of Supervisor, Quality Assurance in the Punjab area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Quality Assurance skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
ibex operates within the Outsourcing/Offshoring industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | ibex |
| Position: | Quality Assurance Supervisor |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Quality Assurance |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | Outsourcing and Offshoring Consulting |
Job Description
Position: Supervisor, Quality Assurance
Company: ibex
Responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities and knowledge management improvement areas. Evaluating a random sampling of calls and other customer contact methods for compliance to prescribed client project standard. Conduct Calls Evaluations, Listening Sessions, provide feedback, Huddles, Health Checks, NPS/Quality/CSAT Score, Reporting, and QA Reports.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | IBEX Global - The Resource Group Company، F65W+M38، 1 Km 7 Aitchison Street, Raiwind Rd, Block C Nawab Town, Lahore, Punjab, Pakistan |
| Google Map | Google Map |
Job Application Information
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