Reservation Agent Jobs at Convo.com in Islamabad, Islāmābād
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Convo.com is currently accepting applications for the position of Reservation Agent (KHOJ Resorts) in the Islāmābād area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Marketing skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Convo.com operates within the Software Development industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Convo.com |
| Position: | Reservation Agent |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Job Function: | Marketing |
| Seniority Level: | Entry level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | Software Development |
Job Description
Location: Islamabad
Reports To: Reservations Manager
Job Type: Onsite / Full-Time
No. of Positions: 02
Job Overview:
As a Reservation Agent at KHOJ Resorts, you will play a pivotal role in ensuring seamless and efficient reservation processes. You will be responsible for handling guest inquiries, processing reservations, and providing exceptional customer service to enhance the overall guest experience.
Key Responsibilities:
Reservations Management:
- Handle inbound reservation inquiries via phone, email, and online platforms.
- Assist guests in selecting the most suitable accommodations and packages.
- Ensure accurate input of reservation data into the booking system.
- Confirm reservations and provide guests with booking details and confirmations.
Customer Service:
- Provide excellent customer service by addressing guest inquiries and concerns promptly and professionally.
- Resolve reservation-related issues or discrepancies effectively.
Sales Support:
- Promote additional services, packages, and upsell opportunities to enhance guests’ experiences.
- Collaborate with the sales and marketing teams to maximize revenue through targeted promotions and discounts.
Inventory Management:
- Monitor room availability and optimize occupancy rates.
- Coordinate with housekeeping and front office to ensure timely room turnovers.
Documentation:
- Maintain accurate and organized reservation records, guest profiles, and correspondence.
- Prepare daily and weekly reservation reports for management.
Guest Communication:
- Communicate effectively with guests before and after their stay, ensuring they have all the information they need.
- Collect feedback and reviews to improve guest satisfaction.
Qualifications & Experience:
- 01 – 02 years of experience in reservations or a similar role in the hospitality industry is preferred.
- Strong communication skills and a customer-centric attitude.
- Proficiency in reservation software and MS Office applications.
- Excellent organizational and multitasking abilities.
- Knowledge of the local area and attractions is a plus.
- High school diploma or equivalent; additional qualifications in hospitality or relevant field will be a plus.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | Plot # 134, Convo, Street 9, I-10/3 I 10/3 I-10, Islamabad, Islamabad Capital Territory 44000, Pakistan |
| Google Map | Google Map |
Job Application Information
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