SAAS Tech Support Jobs at Outsourcetel.com in Lahore, Punjab
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Welcome to our job portal, where Outsourcetel.com is offering exciting employment opportunities for the position of SAAS Tech Support in the Punjab area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent Information Technology skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At Outsourcetel.com, we offer a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Outsourcetel.com, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Outsourcetel.com. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Outsourcetel.com |
| Position: | SAAS Tech Support |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Salary: | PKR 25.000 - PKR 80.000 per Month |
| Job Type: | Full-time |
Job Description
Ideal candidates for this position will need to have a strong command of SQL and provide technical assistance and support to end-users experiencing issues with our products or services.
It is essential to have prior experience in tech support. As a tech support representative, you will work towards resolving issues and responding to inquiries promptly and professionally while adhering to service level agreements (SLAs).
Key Responsibilities:
- Respond, monitor, and manage end-user inquiries through Zendesk, ensuring timely resolution within SLA.
- Facilitate bug reporting procedures by accurately reporting and documenting bugs to escalate to the relevant team(s).
- Escalate complex issues to Support Team Manager, product management, or development.
- Reset user passwords and provide guidance on password policies and best practices.
- Log tickets and maintain accurate records of all end-user interactions and issue resolution progress.
- Provide ticket responses to end-users in a professional and courteous manner, ensuring clear and concise communication.
- Track and follow-up on issues until they are resolved and closed.
Requirements:
- Strong communication skills and ability to provide excellent customer service.
- Excellent problem-solving skills with a keen attention to detail.
- Ability to work independently as well as part of a team.
- Familiarity with Zendesk or other ticketing systems preferred.
- Knowledge of basic technical troubleshooting principles and practices.
- Experience in a technical support role preferred.
Education and Experience:
- 1-2 years of experience in a technical support role or similar position preferred.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Outsource Tel, 5, Block D Pia Housing Scheme, Lahore, Punjab 54770, Pakistan D, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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