Senior Manager Customer Service Jobs at Oxford University Press in Karāchi, Sindh
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Welcome to our job portal, where Oxford University Press is offering exciting employment opportunities for the position of Senior Manager Customer Service in the Sindh area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent Customer Service, General Business, & Supply Chain skills and have relevant Mid-Senior level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At Oxford University Press, we offer a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the Manufacturing, Transportation, Logistics, Supply Chain and Storage, & Education Administration Programs industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Oxford University Press, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Oxford University Press. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Oxford University Press |
| Position: | Senior Manager Customer Service |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Customer Service, General Business, Supply Chain |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | Book and Periodical Publishing, Manufacturing, Pharmaceutical Manufacturing |
Job Description
About the Role
This role involves managing the customer service team, fostering a culture of excellent customer service, ensuring performance delivery of Order processes, shipping cases, and cash billing across the stakeholders, while efficiently managing the resources, staff well-being, and costs.
The incumbent will lead and optimize workflows and resources to meet key customer service KPIs for over 10,00 trader customers. Additionally, they will manage the service level agreements (SLAs) with internal and external stakeholders and partners to ensure the smooth operation of the service.
The incumbent must possess a deep understanding of effectively managing the Customer channels at multiple locations across Pakistan to drive continuous improvement and should be competent in handling larger teams and cross-peer levels. They have to ensure that channel and customer data are thoroughly analyzed for developing a customer service strategy.
About You
The ideal candidate will possess:
- Strong school education and University degree (preferably Master’s)
- Over 5 years of proven leadership experience in order & channel management
- Strong industry knowledge of customer service practices (order processing, shipping & invoicing), KPIs and SAP
- Experience in working with global work process improvement, in matrix structure
- Excellent decision making and interpersonal skills with the ability to manage staff, including remote teams.
- Strong oral and written communication in English.
- Willingness to travel as per business needs.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
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