Service Desk Advisor Jobs at Giant Group in Lahore, Punjab
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Giant Group is thrilled to announce job openings for the position of Service Desk Advisor in the Punjab area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Information Technology and Other skills and a minimum of Not Applicable in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Giant Group, we operate in the IT Services and IT Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Giant Group.
Job Information
| Company: | Giant Group |
| Position: | Service Desk Advisor |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology and Other |
| Seniority Level: | Not Applicable |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
As a Service Desk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients. Your main role will be to assist customers with their inquiries, troubleshoot technical issues, and ensure a smooth resolution to their problems.
Key Responsibilities:
- Responding to customer inquiries and providing assistance via email, phone, and live chat
- Troubleshooting and resolving technical issues related to software, hardware, and network connectivity
- Escalating complex cases to the appropriate team members and following up on the status of the resolution
- Documenting customer interactions and maintaining accurate records in our system
- Providing guidance and technical training to customers, empowering them to troubleshoot common issues independently
Requirements:
- Prior experience in a customer service or technical support role
- Excellent communication and problem-solving skills
- Strong knowledge of computer systems, software applications, and network infrastructure
- Ability to work independently and collaborate effectively with team members
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Giant Foods Private Limited, Plot no. 23-B PSIC SUNDAR INDUSTRIAL ESTATE-II NEAR MULL CHOWK, SUNDAR, RAIWIND ROAD, Lahore, Punjab 54600, Pakistan |
| Google Map | Google Map |
Job Application Information
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