Service Desk Analyst Jobs at dinCloud Pakistan, An ATSG Company in Islamabad, Islāmābād
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dinCloud Pakistan, An ATSG Company is currently accepting applications for the position of Service Desk Analyst in the Islāmābād area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Information Technology skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 20,000 - Rs 85,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
dinCloud Pakistan, An ATSG Company operates within the Technology & Information and Internet industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | dinCloud Pakistan, An ATSG Company |
| Position: | Service Desk Analyst |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Salary: | PKR 20.000 - PKR 85.000 per Month |
| Job Type: | Full-time |
| Industry: | Information and Internet, Technology |
Job Description
Responsibilities:
- Serve as the initial point of contact for customers requiring technical support via various channels.
- Perform level 1 troubleshooting and escalate complex issues to the relevant team.
- Accurately document and prioritize incidents in ServiceNow.
- Strive for first-contact issue resolution.
- Keep customers informed and ensure timely follow-ups throughout ticket resolution.
- Close tickets with customer approval.
Non-Technical Qualifications:
- Build positive relationships and collaborate effectively.
- Customer-centric with strong communication skills.
- Detail-oriented and well-organized.
- Excellent verbal communication abilities.
- Follow and give guidance.
- Understanding of IT Service Management and ITIL.
Technical Qualifications:
- Prior Service Desk experience required.
- Proficiency in Windows 10, Office 365, Azure AD, etc.
- Familiarity with ITSM and ITIL principles.
- Technical Certifications like CompTIA A+ or MSCE preferred.
- Experience with ServiceNow Ticketing System a plus.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Islāmābād |
| City | Islamabad |
| Google Map | Google Map |
Job Application Information
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