Service Desk Analyst Jobs at ibex in Lahore, Punjab
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ibex is thrilled to announce job openings for the position of Service Desk Analyst in the Punjab area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Information Technology skills and a minimum of Associate in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At ibex, we operate in the Outsourcing and Offshoring Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with ibex.
Job Information
| Company: | ibex |
| Position: | Service Desk Analyst |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology |
| Seniority Level: | Associate |
| Job Type: | Full-time |
| Industry: | Outsourcing and Offshoring Consulting |
Job Description
A Service Desk Analyst plays a crucial role in delivering exceptional customer support and resolving technical issues. As a Service Desk Analyst, you will be responsible for providing technical assistance to end-users or customers via phone, email, or chat. You will diagnose and troubleshoot software and hardware problems and guide users through step-by-step solutions.
You will log all customer interactions and resolutions in the ticketing system to maintain accurate records and ensure satisfactory service delivery. Additionally, you will escalate complex issues to higher-level support teams and collaborate closely with them to resolve problems efficiently.
The ideal candidate for this position should have excellent problem-solving skills, a strong customer service orientation, and a solid understanding of common IT systems and applications. Excellent communication skills, both verbal and written, are essential to effectively communicate technical information to non-technical users. Prior experience in a similar role or relevant IT certifications would be advantageous.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | IBEX Global - The Resource Group Company، F65W+M38، 1 Km 7 Aitchison Street, Raiwind Rd, Block C Nawab Town, Lahore, Punjab, Pakistan |
| Google Map | Google Map |
Job Application Information
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