Software Support Engineer Jobs at Symbiosis Technologies in Karāchi, Sindh
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Symbiosis Technologies is currently accepting applications for the position of Software Support Engineer in the Sindh area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Information Technology skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Symbiosis Technologies operates within the IT Services and IT Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Symbiosis Technologies |
| Position: | Software Support Engineer |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
We are looking for a career-oriented, passionate, and hardworking Technical Support Specialist to join our team at Symbiosis Technologies in Karachi. The ideal candidate should be a highly motivated team player with excellent verbal and written communication skills, as well as strong organizational abilities. In this role, you will be responsible for providing support, training, and assistance for technical issues related to our products, ensuring a professional and positive user experience.
Duties And Responsibilities:
- Provide support and troubleshoot software via telephone, email, or in-person visits.
- Document, track, and monitor calls and problems to ensure timely resolution.
- Create and monitor tickets to effectively manage service requests.
- Collaborate with the team to discuss and solve problems.
- Support and troubleshoot customers’ proprietary software and hardware issues via various communication channels.
- Utilize ticketing system to open, prioritize, update, and close tickets with accurate documentation.
- Identify and escalate key support and product issues to the team lead.
- Handle after-hours inquiries as required.
- Achieve 80%+ positive customer satisfaction rating on closed support tickets.
Job Type: Full-time
Salary: Rs30,00.00 – Rs70,00.00 per month
Application Question(s):
- Are you currently employed?
- What experience do you have in software/customer support?
- What is your current salary?
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Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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