Software Technical Support Jobs at Modisoft Pvt Ltd in Karāchi, Sindh
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Welcome to our job portal, where Modisoft Pvt Ltd is offering exciting employment opportunities for the position of Software Technical Support in the Sindh area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Modisoft Pvt Ltd, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Modisoft Pvt Ltd. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Modisoft Pvt Ltd |
| Position: | Software Technical Support |
| Region: | Karāchi - Sindh, Sindh |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
Job Description
Job Type: Full time
Job Industry: Information Technology
Qualification: Business Undergraduate/Graduate, CS Undergraduate/Graduate
Experience: 1+ years in international calling and POS experience is a plus point
Location: Gulistan e Johar, Karachi
Working hours: Night Shift
Working Days: 5 days in a week
Language: English (Preferred)
Salary: Handsome Salary (65,00 to 75,00) depending upon your experience.
Core Responsibility:
- Responding to customer calls, cases and prioritize the issue accordingly.
- Troubleshooting the customer technical problems on the POS/BackOffice via remotely and responding after satisfactory resolution via call or email.
- Making sure the problem is properly diagnosed and less chances for the re-occurrence after resolving.
- Onboarding the new customer and existing account and helping them to get the new system installation and merchant services which are compatible with our Product POS/BackOffice in their store via remotely.
- Establishing better relationships with the customer and the Internal team.
- Escalating the unresolved issue to the higher technical tier of the solution of the cases and development team if required.
- Utilizing the product knowledge properly and describing to the customer the functionality of the product.
- Maintaining proper documentation on the case you are assigned.
- Performs other administrative duties and special projects associated with Customer and Technical support.
Requirement:
- Preferably, own personal transport
- POS system experience is plus point
- Ability to multi-task in the given span of time
- Ability to do the night shift and open to rotational shifts routine.
- Excellent problem solving, analytical, leadership, and management skills
- 1+ year of experience in customer calling and proficient in English communication.
- Excellent listening skills and combined communication ability to interact with the customer confidently.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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