Sr. Customer Success Specialist Jobs at InovioTech Pvt Ltd in Karāchi, Sindh
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Company InovioTech Pvt Ltd is offering job opportunities for the position of Sr. Customer Success Specialist in the Sindh area. The job type available is Full-time.
We are looking for candidates who possess skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around Rs 26,000 - Rs 100,000 (per Month). However, the salary may vary depending on the company's decision.
InovioTech Pvt Ltd operates in the IT Services and IT Consulting industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | InovioTech Pvt Ltd |
| Position: | Sr. Customer Success Specialist |
| Region: | Karāchi - Sindh, Sindh |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
We are looking for individuals who have a customer-centric approach. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written and verbal communications.
Responsibilities:
- Onboarding new customers by providing training and resources to facilitate product adoption.
- Deliver a class-apart customer experience as measured by performance objectives and maintain the core values of our client.
- Maintain swift responses to customers through emails, calls, and chat.
- Address customer concerns and provide solutions to resolve issues promptly.
- Document each customer query and resulting solution.
- Develop customer relationships that promote retention and loyalty.
- Create policies and procedures that optimize the customer experience.
- Gather feedback, study customer success programs, and analyze data for best practices.
- Enhance the customer service experience and facilitate organic growth.
- Act as a customer advocate and liaison for internal teams.
Requirements:
- O Levels/Intermediate or above (Bachelor’s degree in business administration).
- Excellent written and verbal English communication skills.
- Proficiency in MS Office (particularly MS Excel and MS Word).
- Customer support experience.
- Computer proficiency.
- Strong leadership skills.
Timings: 8PM – 5AM (Night)
Job: Full-time – Onsite
Location: PECHS Block 6, Karachi
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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