Pakistan Job

Support Manager Jobs at ITANZ Group in Karāchi, Sindh

ITANZ Group
Published 11 months ago

This job vacancy has been posted for more than 120 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

ITANZ Group is currently accepting applications for the position of Support Manager in the Sindh area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Information Technology skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

ITANZ Group operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:ITANZ Group
Position:Support Manager
Region:Karāchi - Sindh, Sindh
Job Function:Information Technology
Seniority Level:Mid-Senior level
Salary:PKR 26.000 - PKR 100.000 per Month
Job Type:Full-time
Industry:IT Services and IT Consulting

Job Description

The Support Manager is responsible for monitoring and overseeing Support Services for iTANZ customers as well as internal support services.

This role involves enforcing and ensuring compliance with iTANZ support services framework, monitoring and maintaining SLAs, and acting as a bridge between Senior Management and the Support team. The Support Manager works closely with the Senior Support Manager to provide continuous feedback on ongoing support services.

Responsibilities:

  • Developing new and refining existing support processes for both internal and external support services.
  • Continuously improving support processes with a specific focus on automation, creating efficiency, and improving SLAs.

· Develop and maintain service desk and support services guidelines and framework. These should cover all aspects of iTANZ support services.

  • Enforce the implementation of support framework and processes, ensuring compliance by the support team.
  • Implement processes for providing IT system and infrastructure support to internal teams, including project delivery and product development teams.
  • Close coordination with the Senior Support Manager and the Support Team to ensure the smooth execution of support processes.
  • Actively work to identify and address inefficiencies in support processes and operations.

· Provide daily supervision and management of assigned staff, maintain allocated staffing levels including leading recruitment efforts and creating onboarding plans for new or transferred employees.

· Provide mentoring and coaching to other team members. Identify coaching needs and develop training plans for the team.

Managing the queues within the service desk to meet SLAs.

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Sindh
City Karāchi
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Job Application Information

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Company Information

ITANZ Group

ITANZ Group is a renowned IT company based in Pakistan, offering cutting-edge technology solutions to a diverse range of industries. With years of experience and expertise, ITANZ Group has established itself as a leader in the IT sector, providing innovative software development, web design, digital marketing, and IT consulting services. Committed to delivering high-quality solutions, ITANZ Group boasts a team of skilled professionals who are adept at utilizing the latest technologies and industry best practices. Their client-centric approach ensures tailored solutions that meet the specific business needs of their clients. With a strong focus on reliability, efficiency, and customer satisfaction, ITANZ Group continues to drive digital transformation and empower businesses across Pakistan.