Team Lead Jobs at Abacus in Lahore, Punjab

Company Abacus is offering job opportunities for the position of Team Lead in the Punjab area. The job type available is Full-time.

We are looking for candidates who possess Information Technology skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.

The estimated salary offered by the company is quite competitive, around Rs 25,000 - Rs 80,000 (per Month). However, the salary may vary depending on the company's decision.

Abacus operates in the IT Services and IT Consulting industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

Company Description

Abacus is a leading provider of business solutions with over 35 years of experience in transforming client visions into reality through the latest business methodologies and technological tools. We offer industry-focused solutions with world-class delivery capabilities and are passionate about helping our clients become leaders in their respective fields. We believe that change is the only constant in the world and that responding to change with vision, courage, and integrity is critical to success.

Role Description

Abacus is seeking a skilled and experienced Team Lead to join our team in Lahore. As a Team Lead, you will be responsible for managing a team of professionals, ensuring the team meets project deadlines, delivering high-quality outputs, handling client relationships, and providing guidance and mentorship to the team members. You will also be responsible for monitoring team performance, communication, and collaboration.

Qualifications

To be considered for this role, you should have the following qualifications:

• Project management, leadership, and team management skills
• Excellent communication and interpersonal skills
• Ability to mentor and guide team members
• Experience in managing client relationships
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet project deadlines

Additional Responsibilities:

• Creating effective coordination with team members
• Interacting closely with team members to ensure maximum target completion and effective resource utilization
• Maintaining qualitative & quantitative targets by adhering to defined protocols
• Handling on-call escalations for better customer experience
• Ensuring the accomplishment of daily, weekly, and monthly lead qualification targets as assigned by the manager
• Pressure handling
• Proven ability to take strategic initiatives
• Advanced MS Excel and system handling skills

Experience and Qualification:

• Minimum 1 or 2 years of working in a Contact Center with team management experience is a MUST
• Experience in Jazz call center will be highly preferred
• Minimum qualification: Bachelor or above

Compensation & Benefits:

1. 5 Days a week
2. Yearly bonus
3. Yearly increment
4. Health benefits (Outpatient, Inpatient, Maternity)
5. Provident Fund/EOBI
6. Permanent Employment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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