Team Lead – Call Center Operations Jobs at Abacus in Lahore, Punjab
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Abacus is currently accepting applications for the position of Team Lead - Call Center Operations in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Management and Manufacturing skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Abacus operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Abacus |
| Position: | Team Lead - Call Center Operations |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Management and Manufacturing |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Company Description:
Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.
Job Description:
Lead and motivate a team of customer service representatives to achieve performance targets and deliver outstanding customer experiences.
Provide guidance, coaching, and feedback to team members to improve their skills, knowledge, and performance.
Monitor and evaluate team performance, conduct regular performance reviews, and identify areas for improvement.
Develop and implement strategies to optimize team productivity, efficiency, and service quality.
Ensure adherence to company policies, procedures, and service level agreements (SLAs).
Handle escalations and resolve complex customer issues in a timely and satisfactory manner.
Conduct regular team meetings to communicate updates, share best practices, and address concerns.
Collaborate with other departments, such as Training, Quality Assurance, and Operations, to ensure effective coordination and achievement of company objectives.
Prepare and analyze performance reports, identify trends, and recommend improvement initiatives.
Stay updated with industry trends, best practices, and emerging technologies to enhance team performance and customer satisfaction.
Required Skill set:
1. Leadership Skills
2. Good Communication Skills
3. Analytical ability
4. Ability to Mentor & Coach
Job Specification:
Minimum bachelor’s degree
2+ years of experience. 6 months of experience as a team lead
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | ABACUS INTERNATIONAL - Nebosh IGC Course Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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