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Team Lead – Call Center Operations Jobs at Metro City Lahore in Lahore, Punjab

Published 9 months ago

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Metro City Lahore is currently accepting applications for the position of Team Lead - Call Center Operations in the Punjab area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Metro City Lahore operates within the Real Estate industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	Metro City Lahore
Position:	Team Lead - Call Center Operations
Region:	Lahore - Punjab, Punjab
Seniority Level:	Mid-Senior level
Salary:	PKR 23.000 - PKR 90.000 per Month
Job Type:	Full-time
Industry:	Real Estate

Job Description

Ensure effective traffic management through adherence on the floor.
Guide and monitor the Team Leader in achieving client-defined daily KPIs.
Promote a conducive working environment for all employees and ensure discipline on the floor.
Provide details to the Project Manager regarding frequent complaints and common problems received from the client’s end.
Develop and ensure effective and efficient communication channels with client / OSP2 Executive to meet pre-defined SLAs.
Develop and ensure effective and efficient communication channels amongst his teams to achieve the targeted RCM level.
Assist in the implementation and maintenance of the highest level of quality assurance systems within the call center.
Maintain a record of the performance of his team leaders and deliver performance appraisals periodically.
Ensure that all the Agents / Team Leads on the floor are fully updated with all the information sent by the CRD System and Processes and the internal QA department.
Prepare and analyze performance reports, identify trends, and recommend improvement initiatives.
Stay updated with industry trends, best practices, and emerging technologies to enhance team performance and customer satisfaction.

Benefit

Comfortable environment
Taught when starting work
Salary bonus for overtime

Application Requirements

Good physical and mental health
Minimum age 17 years
Discipline and adherence to time
Honest and responsible
Good character
Satisfaction in working and learning
For other requirements, please check through the application form.

Company address

Province	Punjab
City	Lahore
Full Address	Metro City Lahore, Metro City, Fahad Town Manawan, Lahore, Punjab, Pakistan
Google Map	Google Map

Job Application Information

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