Team Lead – Contact Center Jobs at Abacus in Lahore, Punjab
Abacus is currently accepting applications for the position of Team Lead - Contact Center in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Information Technology skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Abacus operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Abacus |
| Position: | Team Lead - Contact Center |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Overview:
As a Team Lead in the Contact Center at Abacus, you will lead and manage a team of customer service representatives to ensure exceptional service delivery. Responsibilities include overseeing daily operations, monitoring performance metrics, and fostering a positive team environment.
Key Responsibilities:
– Lead, coach, and mentor the team
– Ensure SLAs and KPIs are met
– Coordinate training programs
– Maintain quality assurance processes
– Serve as a liaison for communication
Requirements:
– Bachelor’s degree
– 1.5 years leadership experience in a contact center
– Strong leadership and communication skills
– Data analysis and problem-solving abilities
– Knowledge of CRM systems
Benefits:
– Competitive salary
– Health and wellness programs
– Professional development opportunities
– Team-building events
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | ABACUS INTERNATIONAL - Nebosh in Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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