Team Lead Customer Care Jobs at HBL Microfinance Bank LTD in Islāmābād
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HBL Microfinance Bank LTD is currently seeking applicants for the position of Team Lead Customer Care in the Islāmābād area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Customer Service, Quality Assurance, & Training skills and have a minimum of Associate in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
HBL Microfinance Bank LTD operates within the Banking and Telephone Call Centers industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | HBL Microfinance Bank LTD |
| Position: | Team Lead Customer Care |
| Region: | Islāmābād |
| Job Function: | Customer Service, Quality Assurance, Training |
| Seniority Level: | Associate |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | Banking |
Job Description
Planning, designing, and launching all Complaint Management framework/guidelines and projects.
Ensure that the bank’s standards align with market best practices.
Review branches to assess and drive appropriate customer service behaviors.
Establish a detailed mechanism for the smooth running of the Complaint Handling unit.
Assist in designing complaint forms for better customer understanding.
Assist in monthly analytic dashboard creation.
Conduct training need analysis to determine complaint and quality-related training programs.
Ensure timely reporting to SBP for complaints returns.
Keep proper records of reports.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Region | Islāmābād |
| Google Map | Google Map |
Job Application Information
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