Pakistan Job

Team Lead Jobs at Master Contact Centre in Rawalpindi, Punjab

Master Contact Centre
Published 5 months ago

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Master Contact Centre is currently accepting applications for the position of Team Lead in the Punjab area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Master Contact Centre operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:Master Contact Centre
Position:Team Lead
Region:Punjab, Rawalpindi - Punjab
Salary:PKR 27.000 - PKR 110.000 per Month
Job Type:Full-time
Industry:Telephone Call Centers

Job Description

Role Description

This is a full-time on-site role for a Team Lead at Master Contact Centre located in Rawalpindi. The Team Lead will be responsible for managing and supervising a team of customer service representatives, ensuring the delivery of high-quality customer service, monitoring performance and productivity, conducting team meetings and trainings, and resolving escalated customer issues. The Team Lead will also collaborate with other departments to improve processes and customer satisfaction.

Qualifications

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Experience in customer service or call center industry
  • Ability to handle and resolve customer complaints
  • Problem-solving and decision-making skills
  • Knowledge of customer service software and tools
  • Ability to work well under pressure and meet targets
  • Previous experience as a Team Lead or Supervisor is a plus

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Physically and mentally healthy
  • Minimum age of 17 years
  • Disciplined and punctual
  • Honest and responsible
  • Good personality
  • Enthusiasm in working and learning
  • For other requirements, please check through the job form.

Company address

Province Punjab
City Rawalpindi
Full Address 2nd and 3rd Floor, B, Master Contact Centre, 410 Commercial Market Rd, B-Block Satellite Town, Rawalpindi, 46000, Pakistan
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Job Application Information

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Company Information

Master Contact Centre

Master Contact Centre is a leading customer service outsourcing company based in Pakistan. With state-of-the-art technology and a dedicated team, they provide top-notch services to clients worldwide. Specializing in customer support, technical assistance, and sales, Master Contact Centre offers tailored solutions to meet every client’s needs. Their commitment to excellence and customer satisfaction sets them apart in the industry, making them a trusted partner for businesses looking to enhance their customer experience. With a focus on quality and efficiency, Master Contact Centre is the go-to choice for outsourcing customer service solutions.