Team Leader – BPO Jobs at Abacus in Lahore, Punjab
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Abacus is currently seeking applicants for the position of Team Lead - BPO in the Punjab area. The available job type for this position is Contract.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately Rs 20,000 - Rs 85,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
Abacus operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Abacus |
| Position: | Team Leader - BPO |
| Region: | Lahore - Punjab, Punjab |
| Salary: | PKR 20.000 - PKR 85.000 per Month |
| Job Type: | Contract |
| Industry: | IT Services and IT Consulting |
Job Description
As a Team Lead in the Contact Center at Abacus, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.
Requirements:
- Bachelor’s degree in business, Communication, or a related field.
- Proven experience in a contact center environment, with at least 1.5 years in a middle management role preferably at team lead position.
- Strong leadership, coaching, and interpersonal skills.
- Excellent communication skills, both written and verbal.
- Ability to analyze data and make data-driven decisions.
- Knowledge of contact center technologies and customer relationship management (CRM) systems.
- Strong problem-solving skills and the ability to handle high-pressure situations.
Benefits:
- Permanent Position
- 2 Rotational Off days
- EOBI
- Medical Life Insurance IPD + OPD
- Annual, Casual, and Sick Leaves
- Provident Fund
- Annual Increment and Bonus (Performance based)
Job Type: Full-time
Pay: Rs90,00.00 – Rs100,00.00 per month
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | ABACUS INTERNATIONAL - Nebosh IGC Course Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
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