Technical Support Associate Jobs at Hikvision Pakistan in Lahore, Punjab
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Hikvision Pakistan is currently seeking applicants for the position of Technical Support Associate in the Punjab area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Information Technology skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Hikvision Pakistan operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Hikvision Pakistan |
| Position: | Technical Support Associate |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installer satisfaction.
Responsibilities:
- Manage installers and provide training as per requirements
- Respond to installers inquiries promptly and professionally
- Identify, diagnose, and resolve technical issues
- Provide technical support via phone, email, or chat
- Record and document issues and resolutions via excel sheets
- Collaborate with teams to resolve complex issues
- Stay updated with product knowledge
- Continuously improve skills through training
- Conduct Training sessions and Product Demonstrations
Qualifications:
- Bachelor’s degree in Computer Science or related field (or equivalent experience)
- Excellent communication skills
- Strong problem-solving skills
- Experience with Windows OS, Microsoft Office Suite, and networking technologies
- Ability to work independently and in a team
- Customer-focused mindset
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | esco.pk | Hikvision Experience Centre Lahore, Regal Chowk, Ahmad Mansion, Shahrah-e-Quaid-e-Azam, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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