Pakistan Job

Technical Support Associate Jobs at Hikvision Pakistan in Lahore, Punjab

Hikvision Pakistan
Published 4 months ago

Hikvision Pakistan is currently seeking applicants for the position of Technical Support Associate in the Punjab area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Information Technology skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Hikvision Pakistan operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Hikvision Pakistan
Position:Technical Support Associate
Region:Lahore - Punjab, Punjab
Job Function:Information Technology
Seniority Level:Entry level
Job Type:Full-time
Industry:IT Services and IT Consulting

Job Description

As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installer satisfaction.

Responsibilities:

  • Manage installers and provide training as per requirements
  • Respond to installers inquiries promptly and professionally
  • Identify, diagnose, and resolve technical issues
  • Provide technical support via phone, email, or chat
  • Record and document issues and resolutions via excel sheets
  • Collaborate with teams to resolve complex issues
  • Stay updated with product knowledge
  • Continuously improve skills through training
  • Conduct Training sessions and Product Demonstrations

Qualifications:

  • Bachelor’s degree in Computer Science or related field (or equivalent experience)
  • Excellent communication skills
  • Strong problem-solving skills
  • Experience with Windows OS, Microsoft Office Suite, and networking technologies
  • Ability to work independently and in a team
  • Customer-focused mindset

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Physically and mentally healthy
  • Minimum age of 17 years
  • Disciplined and punctual
  • Honest and responsible
  • Good personality
  • Enthusiasm in working and learning
  • For other requirements, please check through the job form.

Company address

Province Punjab
City Lahore
Full Address esco.pk | Hikvision Experience Centre Lahore, Regal Chowk, Ahmad Mansion, Shahrah-e-Quaid-e-Azam, Lahore, 54000, Pakistan
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Company Information

Hikvision Pakistan

Hikvision Pakistan is a renowned technology company based in Pakistan. With a focus on innovative solutions, they specialize in providing cutting-edge video surveillance and security systems. Hikvision Pakistan offers a wide range of products and services, including advanced AI-powered cameras, video management software, and access control systems. Their state-of-the-art solutions cater to various sectors, such as commercial, residential, and government. With a commitment to customer satisfaction, Hikvision Pakistan aims to enhance security and enable smarter living through their reliable and high-quality products. They are at the forefront of driving advancements in the security industry, ensuring a safer and more protected environment.