Technical Support Executive Jobs at Devrims in Karāchi, Sindh
This job vacancy has been posted for more than 120 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.
Devrims is currently accepting applications for the position of Technical Support Executive in the Sindh area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Business Development and Sales skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Devrims operates within the Software Development industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Devrims |
| Position: | Technical Support Executive |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Business Development and Sales |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | Software Development |
Job Description
Devrims is a Next-Gen Managed Cloud Hosting Platform providing web hosting services globally.
We are looking for a Technical Support Executive. As an ideal candidate, you have a bachelor’s degree in computer science and excellent written communication skills.
Responsibilities:
- Customer Assistance: Providing timely and effective support to customers using cloud services. This involves troubleshooting technical issues, answering inquiries, and guiding customers through problem-solving steps.
- Technical Troubleshooting: Diagnosing and resolving technical issues related to cloud hosting, services, and applications. This may involve analyzing logs, interpreting error messages, and utilizing various diagnostic tools.
- Incident Management: Managing and prioritizing incoming support tickets or incidents based on severity, impact, and urgency. Ensuring service level agreements (SLAs) are met for response and resolution times.
- Escalation Management: Escalating complex or critical issues to higher-level support or engineering teams for resolution while ensuring proper communication and follow-up with customers.
- Documentation: Creating and maintaining documentation such as FAQs, knowledge base articles, and troubleshooting guides to assist customers in resolving common issues independently.
- Communication: Providing clear and concise communication to customers regarding the status of their support tickets, updates on ongoing incidents, and proactive notifications about service maintenance or disruptions.
Requirements:
- Bachelor’s degree in a relevant technical field
- Excellent written and verbal communication skills
Benefits:
- Market Competitive Salary
- Life and Medical Insurance
- Provident Fund
- Performance-Based Bonus
NOTE: We will provide a 2-month product training. We encourage FRESH GRADS to apply to kickstart your career in the exciting and rapidly evolving field of cloud computing. Interested candidates may apply at [email protected] with “Technical Support Executive” as the email’s subject.
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Tips from Admin: applying for a job is free of charge.
Hopefully you get the job you want.
If you find a vacancy that indicates fraud, please report it to us.
Instructions
- Click the "Apply Now" button above.
- After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
- On the application submission page, click the "Application Form" button.
- On that page you can see more complete company information and see the number of people applying for the job.
- Next is to click "Apply".
- Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
- Finished.
Provide Feedback
What do you think about this job vacancy?
