Technical Support Officer Jobs at Jupiter Power in Lahore, Punjab
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Jupiter Power is currently accepting applications for the position of Technical Support Officer in the Punjab area. We are actively seeking qualified candidates for this Contract opportunity.
We are looking for individuals who possess strong Information Technology skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 25,000 - Rs 70,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Jupiter Power operates within the Electric Power Generation industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Jupiter Power |
| Position: | Technical Support Officer |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Salary: | PKR 25.000 - PKR 70.000 per Month |
| Job Type: | Contract |
| Industry: | Electric Power Generation |
Job Description
Description
Inbox Business Technologies, a leading information technology and services company, is seeking a highly motivated Technical Support Officer to join our team. The Technical Support Officer will be responsible for providing support to our clients and ensuring their technical issues are resolved in a timely and professional manner. The successful candidate will thrive in a fast-paced environment and have a passion for delivering exceptional customer service.
Responsibilities
- Providing first-level technical support to clients via phone, email, or chat
- Triaging and prioritizing technical issues according to their severity
- Recording all client interactions and problem resolutions in our CRM system
- Collaborating with other technical teams to resolve complex technical issues
- Troubleshooting hardware and software issues on client devices
- Evaluating and recommending solutions to clients to ensure their continued satisfaction
- Proactively monitoring and addressing technical issues before they become problems
Requirements
- Bachelor’s degree in Computer Science or a related field
- At least 2 years of experience in a technical support or helpdesk environment
- Excellent communication and customer service skills
- Strong analytical, problem-solving, and organizational skills
- Ability to articulate technical information to non-technical users
- Experience with Windows and Microsoft Office products
- Understanding of networking concepts and protocols
- Ability to work independently and within a team environment, managing competing priorities
- Strong attention to detail and commitment to accuracy
- Familiarity with CRM platforms and ticketing systems is a plus
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore |
| Google Map | Google Map |
Job Application Information
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