นักวิเคราะห์การจัดการลูกค้าสัมพันธ์ – Standard Chartered – กรุงเทพมหานคร

• Provide credit documentation support for the deals flowing from Corporate, Commercial & Institutional Banking (“CCIB”) and Business Banking (“BB”) clients business sector
• Provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Develop and maintain rapport with business stakeholders e.g. Transaction Banking (TB) Implementation Managers, Product managers, Relationship managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Adhere to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head

• Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all Client Management related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Governance

• Ensure strong due diligence on document safekeeping and data confidentiality
• Ensure correctness of documentation prior to any dispensation from the Bank
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
• Highlight significant issues/errors to team leader

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Client Management Team to achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Embed Here for good and Group’s brand and values in the Client Management Team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Multiple functions (double hats); where applicable

[List all responsibilities associated with the role]

• Meticulous; able to work quickly and accurately
• A team player with good interpersonal skills
• Strong drive to deliver
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Ability to work independently and able to cope with pressures from tight deadlines
• Good writing and presenting skills in English

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.