Customer Service Representative Jobs at SupportNinja in Clark Freeport Zone, Central Luzon

SupportNinja is currently accepting applications for the position of Customer Service Representative in the Clark Freeport Zone area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

SupportNinja operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life as a Customer Service Representative look like?

• Responds promptly and professionally to customer inquiries via phone, email, or chat.
• Provides accurate information about products and services to customers.
• Resolves customer issues in a timely and efficient manner.
• Follows up with customers to ensure that their issues have been resolved to their satisfaction.
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules.
• Collaborates with other departments as needed to resolve customer issues.
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Adheres to company policies and procedures.
• Meets or exceeds performance targets for related KPI’s.
• Performs other duties as assigned.

What are the required qualifications for a Customer Service Representative?

• Undergraduates are welcome to apply.
• Must be 18 years of age or older.
• Previous customer service experience or equivalent.
• Strong communication skills, both verbal and written.
• Proficient in using computers and various software applications.
• Must be willing to work onsite.

Having these qualifications are helpful, but not required.

• Experience in a call center environment.
• Experience supporting customers on all channels – voice calls, chat and email.
• Familiar with CRM systems and practices.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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